Conversational UX Writing & Strategic Documentation: Multi-Platform Project

Transformed a challenging multi-platform application through strategic UX initiatives: reimagining conversational flows to make complex information accessible, implementing user-centered design solutions in response to critical feedback, and developing comprehensive documentation for consistent implementation. These improvements drove a 40% increase in user engagement while maintaining core educational objectives across multiple platforms.

UX Writing Conversational Design Documentation Strategy
Agency Experience User Research Content Strategy Information Architecture Technical Documentation Implementation Planning
Kitten Squad icon logo, iconic, cat with a gun

Savior of animals in danger: Kittens Squad

"Kitten Squad" Game Improvements

85%
Completion Rate
88%
Satisfaction
1M
Downloads
  • Developed comprehensive documentation system for improved Agency and in-house stakeholder communication and tracking of requested changes.
  • Led successful coordination between design, development, and stakeholder teams
Kittens in iOS and Playstation Game Us Weapons to Save Animals from Abusers

Kittens in iOS and Playstation game use weapons to save animals from abusers

Conversational UX Strategy

User Research & Analysis

  • Conducted extensive analysis of user feedback and drop-off points
  • Identified critical usability barriers through user testing
  • Mapped user journeys to locate friction points
  • Developed data-driven improvement recommendations
  • Created user engagement scoring system

Content Architecture

  • Designed adaptive content delivery system
  • Implemented progressive information disclosure
  • Created contextual help framework
  • Developed content hierarchies for complex information
  • Established tone and voice guidelines

Implementation Strategy

  • Built comprehensive style guides for consistent messaging
  • Created modular content systems for cross-platform use
  • Developed accessibility-focused content guidelines
  • Established content governance procedures
  • Implemented content testing frameworks

Game Implementation Examples

Start of gameplay

Start of gameplay, Kitten stops by the shop to gather weapons to save animals

Story sequence

Baby orca watches as mother orca is captured by evil SeaWorld

Gameplay action

Kitten fights again evil sheep sheering machines and cow milking machines

Strategic Documentation

Technical Implementation

  • Created platform-specific implementation guides
  • Developed component documentation library
  • Established naming conventions and standards
  • Maintained technical requirements documentation
  • Coordinated documentation across teams

Information Architecture

  • Designed scalable documentation structure
  • Created contextual help systems
  • Developed user assistance frameworks
  • Implemented feedback collection systems
  • Established documentation maintenance procedures

Results & Impact

Performance Improvements

  • 40% increase in user completion rates
  • 88% user satisfaction score achieved
  • Significant reduction in support tickets
  • Improved first-time user experience
  • Enhanced information retention metrics

System Impact

  • Streamlined implementation processes
  • Reduced development cycles
  • Improved cross-team collaboration
  • Enhanced maintenance efficiency
  • Established scalable documentation framework

Key Takeaways

This transformation initiative demonstrates the power of user-centered design thinking and strategic documentation in solving complex user experience challenges. By focusing on conversational design principles and data-driven improvements, we successfully converted technical complexity into engaging user flows while establishing robust documentation frameworks. The project exemplifies how thoughtful UX writing and comprehensive documentation strategy can drive significant improvements in user engagement and satisfaction while enabling efficient cross-platform implementation.

Perhaps most importantly, it shows how listening to user feedback and responding with systematic, well-documented solutions can transform challenging user experiences into accessible, engaging interactions.